FAQ

Frequently Asked Questions

At Hydropure, we understand that you may have questions about our water management solutions and services. To help provide clarity and address common inquiries, we have compiled a list of frequently asked questions. Read on to find answers to some of the most commonly asked questions.

FAQ items
Titel
IWT
Vragen & antwoorden
Vraag
Who is required to install an IWT?
Antwoord

An IWT is mandatory for households not connected to the sewer system.  

Depending on your municipality's zoning plan, there will be the split between the central and collectively optimized outside area of homes connected to the public sewer system, and the individually optimized outside area. In the latter area, treatment must be done via an IWT.

Vraag
What is the delivery time?
Antwoord

We have most types of IWT in stock as standard.

During busy periods or depending on the type, delivery time takes between three to four weeks.

Vraag
Can I install the IWT myself and/or can Hydropure help me with this?
Antwoord

Due to its light but very sturdy design, the IWT is easy to install. You can do this yourself or have it done by your own groundworker (you will receive detailed instructions). If desired, Hydropure can also take care of the complete installation through a partner groundworker in your area.  You can also request assistance during installation and start-up from a Hydropure technician. Hydropure will also provide you with the necessary certificates for the municipality or other authorities.

Vraag
Can I apply for a grant to install an IWT?
Antwoord

Depending on the location of the IWT to be placed, some municipalities provide a municipal subsidy.

Vraag
Do I need to install a septic tank for the IWT?
Antwoord

Our IWTs come standard with a septic tank

However, some municipalities require the installation of an additional septic tank. 

Vraag
Where is the treated water discharged?
Antwoord

The treated water is discharged to the nearby canal or watercourse. 

If there is no nearby canal, the treated water can be infiltrated directly into the soil. Hydropure offers approved solutions for this as well. 

Vraag
What's the best location to put the IWT?
Antwoord

Depending on the site (green area, paved terrace, location in relation to canal, etc.) and the wishes of the customer/user, the IWT can be installed in various locations. 

We have different types of IWTs available depending on the customer's needs. 

Vraag
Can rainwater also be connected to the IWT?
Antwoord

Rainwater should not be connected to the IWT. This is because clean rainwater causes the wastewater to be diluted too much, negating the effectiveness of the IWT. 

Vraag
How often does the IWT require maintenance and can I contact Hydropure for this?
Antwoord

We recommend annual maintenance of the IWT to ensure proper operation. 

We provide two types of maintenance contracts: standard maintenance contract (periodic - annual) or on-call maintenance contract (at the client's request). 
Feel free to contact us for further questions and/or pricing. 

Vraag
Certification?
Antwoord

The IWT is VLAREM and BENOR certified. 

Vraag
Does an IWT cause odor nuisance?
Antwoord

With a properly installed and functioning IWT, there will be no odor nuisance. If desired, an additional vent will be placed to a location where odor nuisance is not a problem. 

Vraag
What is the advantage of plastic IWTs over concrete IWTs?
Antwoord

Plastic IWTs are very light and can be installed in less accessible places. Also, installation is cheaper. 

Another important advantage of a plastic IWT over a concrete IWT is that there is obviously no chance of concrete rot or possible cracks.

Titel
SWTP
Vragen & antwoorden
Vraag
Does a septic tank still need to be installed for the SWTP?
Antwoord

Yes. The brown waste water from the toilets should still pass through a septic tank before entering the SWTP. The gray waste water can be connected directly to the SWTP.

Vraag
Where can the SWTP be placed?
Antwoord

Water is een uitdaging. Doe beroep op ons ervaren team en ontdek voor uw project de opportuniteiten op het vlak van watermanagement. We volgen de laatste ontwikkelingen en integreren die steeds in al onze oplossingen en producten. Hierbij volgen we ook het financiële aspect van nabij op voor u.

Vraag
Can the SWTP be installed in an existing building?
Antwoord

Through customization, it's possible to integrate the SWTP into an existing building. 
Both the building itself and the components of the SWTP are fully measured so that everything can be placed correctly and appropriately. 
If necessary, welding can be done on site. 

Vraag
Can rainwater also be connected to the SWTP?
Antwoord

Rainwater can not be connected to the SWTP. This is because clean rainwater causes the waste water to be diluted too much, which negates the operation of the SWTP. 

Vraag
Where is the treated water discharged?
Antwoord

The treated water is discharged to the nearby canal or watercourse. 

If there is no nearby canal, the treated water can be infiltrated directly into the soil. Hydropure offers appropriate solutions for this as well.

Vraag
When do I opt for an IBA and when for a SWTP?
Antwoord

This depends on the occupancy. An IWT is available from 1 PE (population equivalent) to 30 PE . A SWTP is available from 30 PE to 2000 PE. 

Vraag
Does a SWTP cause odor nuisance?
Antwoord

With a properly installed and operating SWTP , there will be no odor nuisance. If desired, an additional vent is placed to a location where odor nuisance is not a problem. 

Odor-tight lids are also used.

Titel
GWU
Vragen & antwoorden
Vraag
Can the GWU be installed in an existing building?
Antwoord

It's possible to integrate the GWU into an existing building. 
Both the building itself and the GWU components are fully measured so that everything can be placed correctly and appropriately. 
If necessary, welding can be done on site. 

Vraag
Where can the GWU be installed?
Antwoord

A GWU can be installed either above or below ground, depending on the location and customer requirements. 

Vraag
Can it be connected to the BMS system?
Antwoord

It is possible to connect our GWU with the building management system. 

Vraag
Can black waste water also be recovered?
Antwoord

Our HydroGrey can recover both gray wastewater (from showers, washing machines, sinks, dishwashers, etc.) and brown wastewater (from toilets). 

Vraag
Can the treated water be mixed with rainwater?
Antwoord

Yes, the treated water is collected in a clean water tank.
If desired, this tank can be omitted and the treated water can be mixed directly with the rainwater in the rainwater tank.

Vraag
What can the treated water be used for?
Antwoord

The treated water can be used for flushing the toilets, watering the garden, household chores, .... 

However, it can NOT be used as drinking water.

Titel
SEPARATORS
Vragen & antwoorden
Vraag
What is a coalescence filter?
Antwoord

Filter placed in the separator where oil is concentrated in larger volumes. These in turn can separate from the water by gravitation. 

Vraag
When is a separator with bypass installed?
Antwoord

An oil separator with bypass can be used in places where no significant oil volumes are to be expected, such as car wash areas, garages, car washes, etc. So these are always low-risk situations.

Vraag
What alarm systems does Hydropure offer?
Antwoord

Sludge sensor, oil sensor, grease sensor, high and low level

A combination of different sensors/alarms is of course also possible.

Vraag
When do I choose a double-walled separator?
Antwoord

A double-walled separator can be installed for extra security/strengthening.

This is certainly recommended in places where the groundwater level is high or where the separator will be placed at a depth.